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TraceableLive® Frequently Asked Questions

AVAILABLE IN: English

Answers to your FAQs about TraceableLIVE enabled dataloggers and service

TraceableLive temperature humidity wireless wifi monitors data loggers

  1. Can the data be modified? Can data integrity be confirmed?

    2. TraceableLive® is a fully compliant solution that meets 21 CFR Part 11 North American compliance and Annex EU 11 for Europe. Thus, the data cannot be modified or manipulated. Users need to subscribe to Premium plan to obtain 21 CFR compliance provision.

  2. Can Individual User Accounts be created with multi-level authorization structure, Password Policies & Electronic data generation?

    • Dataloggers have unlimited data storage where multiple devices (no cap on numbers) can be connected.
    • Provision for unlimited users can be provided with TraceableLive® Basic & Premium subscriptions.
    • Users can remotely view data logging histories, run reports in real time and give access to other team members.
    • There is also a facility of administrative control, where users can provide access to certain devices or groups of devices to specific individuals. This enables sharing of very specific data that is relevant to various individuals in the chain.
    • Data can be accessed from any place through the devices where access has been given.

  3. Where is the data stored?

    4. Customer device data is stored in a SQL Azure database. Report data resides on the Microsoft Azure Platform.

  4. How long is the data available?

    5. Customer device data is available for the life of the account.

  5. Is there a recommended browser to be used - web interface to cloud, mobile app interface to cloud?

    • Web interface: It supports Chrome, Safari, Firefox, Edge, IE 10-11
    • Mobile app: OS & versions supported: iOS 8 forward and Android 4.1 forward

  6. What are the options for data viewing & data generation?

    • The data is accessible anytime anywhere via the TraceableLive app or visit www.TraceableLIVE.com.
    • The application can be accessed on any browser or devices including smartphone, tablet, or personal computer.
    • Parameters/Functions viewable include current temperatures, control alarm parameters, view alarm history, generate and email PDF reports, give other team members access to devices or groups of devices, and more.

  7. Is the database feasible for backup and restore?

    8. Database backup can be taken, and users can access report for any dates

  8. TraceableLIVE subscription plans

    9. Three subscription plans are available:
    • Free
    • Basic plan (subscription fee applicable)
    • Premium plan (subscription fee applicable)
    Contact our technical team for subscription details.

  9. Report format for TraceableLIVE

    10. Reports are available in digital format. Users can customize the report as per location, device, date range, and report format.

  10. Are these dataloggers calibrated?

    11. Traceable products come calibrated to NIST standards and meet both quality and regulatory requirements.

  11. Are sensors/probes replaceable?

    12. Yes, sensors are replaceable. In such a scenario, the full system will need to be calibrated again.

  12. Will you get any instructions with regards to sensor placement?

    13. You will receive the instructions based on the equipment and application. In order to get the best results in terms, we recommend customers to use two probes per refrigerator; one at the back nearest to the compressor/coil locations while the other needs to be installed at the furthest point near the door. Some VFC guides also direct that a single probe be placed at the centre of the refrigerator.

  13. How many readings & alarm events can be collected and stored in each device?

    14. A total of 672 readings per channel (7 days at a 15 min interval) and 100 stored alarm events.

  14. Can a device be manually configured with a static IP address?

    15. Devices with a desired static IP are usually controlled from other locations. As a security measure, TraceableLIVE® devices cannot be actively controlled.

  15. What is life expectancy of battery?

    16. Six months at default 15-minute communicating interval.

  16. During battery replacement, how to ensure no lost data?

    17. In order to ensure that data is not lost, users need to change/replace batteries between scheduled logging times. Each device will be able to retain the stored data that has not yet transmitted even after battery removal/replacement. Recorded data will be erased only after confirmation of transmission and transfer to the cloud storage.

  17. After a low battery alarm is received, what is the expected time to complete depletion?

    18. The first alarm goes off when the device battery has 20% charge remaining. Under usual circumstances a battery life of 2+ weeks remains. A reminder notification is sent once per 24-hours post the initial warning.

  18. What affects would low signal strength have on the product?

    19. Inconsistent device connectivity, reduced battery life.

  19. Are emails and other electronic communications encrypted?

    20. Most users do not use email encryption like PGP so emails sent via TraceableLive are not encrypted. SMS messages too are not encrypted. Any interactions between users/devices and cloud service are encrypted via HTTPS.

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