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Cole-Parmer is committed to providing quality products and services and quality performance to every customer, every time. We pledge to provide our customers with the following:
I. Management Responsibility / Document & Data Control
II. Contract Review
IV. Product ID & Traceability / Inspection & Test / Inspection & Test Status
V. Handling, Storage, Packaging, Preservation & Delivery
VI. Control of Customer Supplied Product / Servicing - InnoCal
VII. Control of Inspection, Measuring & Test Equipment - InnoCal
VIII. Control of Nonconforming Product / Corrective & Preventive Action
IX. Control of Quality Records / Training / Continuous Improvement
X. Design Control / Process Control / Statistical Techniques
We measure customer satisfaction monthly and refer to this measurement as our Customer Allegiance Score (CAS).
This program consists of the Allegiance Response Team (ART), made up of members of key departments and they meet quarterly to:
If you have additional questions that are not addressed in this profile, you may send them to me directly.
Sr. Regulatory Compliance & Quality, Manager