Instrument Repair, Maintenance, and Qualification

We are one of the largest independent servicing organisations in the EU. Our expertise in the service of HPLC, GC, MS, FTIR, UV-VIS, front-end automation, online SPE and dissolution equipment has enabled us to work with our clients to develop and optimise our support to cater to your needs. As an independent service contract provider, we are able to offer a more personal service on most leading analytical instruments. The ability to work directly with multiple manufacturers of spare parts enables Kinesis to provide highly versatile competitive pricing whilst ensuring there is no compromise in service, support or quality. We offer a full range of services including preventative maintenance (PM), breakdown repair, and operational qualification (OQ) contracts. Kinesis can also provide technical support and training customised to your needs.

Our custom service packages offer maximum benefit by focusing on the services required and costing accordingly.

request a service quote
1. Request a Service Quote
Expert responses 48 hours
2. An expert responds within 48 hrs to tailor the service to your needs
send item or item pickup
3. Send item back to us or we will come to you
efficient turnaround time
4. Efficient turnaround with access to full supply of replacement parts
Completed report includes engineer report
5. Completed service includes automated engineer report

Our custom service packages offer maximum benefit by focusing on the services required and costing accordingly.

  • request a service quote
  • Expert responses 48 hours
  • send item or item pickup
  • efficient turnaround time
  • Completed report includes engineer report

Request a Service Contract Quote

* All fields are required unless indicated otherwise.

e.g. mfr, model, software, condition, quantity, contract-required.

repair service
Access your instrument servicing records online

We specialize in these top manufacturers



Liquid Chromatography Agilent, Waters, Dionex, Thermo, Shimadzu, PerkinElmer, Varian, Knauer, Gilson, Spark Holland
Gas Chromatography Agilent, Shimadzu, PerkinElmer
Mass Spectrometry Agilent, Waters, Thermo
Front-end Automation Spark Holland, Gerstel, CTC - HTS/HTC/LC/GC/Combi PAL3
Spectroscopy Agilent, Shimadzu, PerkinElmer, Varian
Dissolution Teledyne Hanson Research, Lab India
Disintegration, Hardness & Friability Teledyne Hanson Research, Lab India

Benefits of our Service Contract

  • Multiple manufacturer equipment covered under one contract minimises the need for multiple service contracts.
  • Optional Kinesis alternative replacement parts save money compared to manufacturer list prices without compromising quality.
  • Automated electronic engineer reports reduce transcript error and decreasing document workflow times.
  • 48 hr standard response guarantee - service response times are tracked to keep system down time to a minimum.
  • Flexible pre-planned maintenance visits throughout the year - site visits are scheduled at the your convenience.
  • Various breakdown options including power board/assembly support allowing you to tailor your requirements to fit your budget.
  • Advanced "Back to Bench" support - our workshop is fully equipped and available for any repairs that cannot be carried out on site.
  • Fully traceable OQ/PV packages - OQ/PV documentation is validated to regulatory guidelines.
  • Confidential web portal access to call data/tracking - get secure online access to review your visit notes and parts fitted as well as log new calls to us directly.
  • Process improvement/system care training - we offer various levels of expertise/training to help optimise and improve instrument performance, life time and user ability.
ISO 9001 and ISO 14001 registered firm

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Kinesis provides high-quality replacement parts compatible with these manufacturers systems